• Meal Services: The Community Impact Centre (CIC) provided over 100 meals per day, which will no longer be accessible at that location.
  
• Mail Services:
  
  
  • 275 individuals relied on CIC mailboxes for government assistance, legal documents, and employment communications.
  • Additionally, over 100 individuals use the Allowance Avenue address on their government-issued IDs.
  • We are actively seeking alternative solutions to ensure a smooth transition.

• Health & Wellness Services: 150 individuals per month will likely experience a disruption in the care we provide through the health & wellness program.
  
• Donation Distribution:
  
  
  • We distribute approximately 350 essential clothing and hygiene items to 90 unique individuals in need from this location per month.
  • We are currently assessing our options of how to best distribute these donations following closure on February 28 with minimal disruption to our guests.

• Following the Municipal Planning Commission meeting held on August 20, 2025, a 180-day operation permit extension was approved for the operation of the ghost kitchen at 503A Allowance Avenue.
• This also ensures continued food support to the shelter without increasing traffic to the 8th Street shelter. However, it will not make up for the 100+ meals that we served to those in need in addition to the shelter guests.

• Only staff and volunteers will be allowed at the Allowance Avenue location during the 90 day period. Guests will be redirected to other community support where possible.

• Services from 503A Allowance Avenue will NOT be transferred to the 8th Street shelter to prevent increased traffic and operational strain at that location.
• Shelter guests will receive all their meals on-site at the 8th Street Shelter location.
• Select programs and services will continue to be available to up to 30 guests at the 8th Street Shelter.

As we transition to a new service model, we want to update you on how to access wellness support in Medicine Hat. While we are no longer operating from Allowance Ave, we remain committed to providing the same trusted services — now delivered out in the community.

How to Access Our Services
Booking Appointments & Service Locations

• Clients can book appointments by calling our reception line at 825.222.4747.
• Appointments will take place within the community.
• To refer individuals to our services, please complete our online referral form.

Mail Program & Tax Support

• Mail pickup is available at the library (downstairs by the social work office) on Fridays and Mondays from 10 AM – 12 PM.
• Those needing tax assistance can also meet us at the library during these times.

Wellness Inquiries & Support

For assistance with:
✅ Advocacy & counselling referrals
✅ Tax clinic questions
✅ ID clinic services
✅ General inquiries

Please contact our team at 825.222.4747 or email [email protected].

Advocacy Support
If a client is already receiving support from Tara (Advocate) and needs to connect with her, they can reach her at 403.809.2892.

Supervisor Inquiries
For any inquiries requiring a supervisor, please contact Elizabeth Ast at 825.222.4714 or [email protected].

We appreciate your continued support as we adapt to better serve our community!

• At this time, the only volunteer roles needed will be for Delivery Drivers to support our meal distribution efforts.
  
• All other volunteer opportunities will be paused during this transition period.
  
• Wellness volunteer roles, including Footcare and Tax Clinics, will resume once a new location is secured.
• New volunteer opportunities will be shared with the public as they become available.
  
• We deeply appreciate the dedication of our volunteers and are grateful for your ongoing support of The Mustard Seed. We look forward to welcoming you back as we adapt our services to meet the needs of the community.

One thing that will never change is our commitment to keeping all funds raised in Medicine Hat within the community to support vulnerable Hatters. We are grateful for the generosity of donors and want to ensure that you are aware of the changes regarding food, clothing, and monetary donations. These contributions remain critical to The Mustard Seed’s mission as we find ourselves navigating this unexpected transition.

Drop-off Location: 503A Allowance Ave SE
Hours: Monday – Friday | 9 AM – 2 PM

HOW TO DONATE:

• Clothing & Hygiene Items - Contact Ashley Riddell at 825-222-4471
• Food Donations - Contact kitchen staff at 825-222-4775 ext. 505 (Drop off at the side doors during the hours above)
• Monetary Donations- Contact Elizabeth Ast at 825-222-4714 to arrange a time